HMG

Novpeptide Shipping & Delivery Policy Thank you for choosing Novpeptide. We are committed to providing you with high-quality products and a transparent, reliable shipping experience. Please review our shipping policy below: 1. Order Processing & Verification  Photo Confirmation within 24 Hours: To ensure accuracy and product integrity, we will provide you with a photograph of your packaged items within 24 hours of order confirmation. Tracking Information within 72 Hours: Your shipment will be processed swiftly. We will provide you with a FedEx tracking number within 72 hours of order confirmation so you can monitor your package in real-time. 2. Customs and Delivery Guarantee  We understand the complexities of international shipping. To give you peace of mind, we offer a One-Time Free Reshipment Policy: If your package is confirmed lost by the carrier during transit, or If your package is detained/seized by customs, Novpeptide will arrange a one-time replacement shipment entirely free of charge. 3. Important Notes  The reshipment policy applies to orders where the tracking status clearly indicates loss or customs seizure. Please ensure your delivery address and contact information are fully accurate at the time of ordering. Novpeptide is not responsible for delivery failures caused by incorrect address information provided by the customer.